Controlling Question Bank
Q. What do you mean by control?
Q. What are the features of controlling function?
Q. Discuss whether control is forward looking function or backward-looking function.
Q. What is the relationship between planning function and controlling function?
Q. Controlling should not be understood as the last function, why?
Q. What is the importance of controlling?
Q. What are the limitations of controlling function?
Q. What are the steps in the process of controlling?
Q. What do you mean by standards?
Q. What are the essentials of a good standard?
Q. What do you mean by deviation in the context of controlling function?
Q. What is critical point control?
Q. What is key result area?
Q. What is the technique of management by exception?
Q. What are the types of deviation: negative, positive (favorable, unfavorable)?
Q. What are the types of corrective actions taken in case of unfavorable deviation?
Q. What are the advantages of critical point control and management by exception?
Q. What is budget?
Controlling Question Bank
Q. What are the types of budgets used by the management?
Q. Which function of management ensures that actual activities should confirm to planned activities?
Q. Name the function which reviews the operations in a business unit.
Q. There are two managers. One is saying that ‘controlling is forward looking’ whereas according to the other ‘controlling is looking back’ . Who is correct? Explain why.
Q. An effective system of controlling discourages dishonesty among employees.
Q. What is Management by Exception?
Q. Employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised, which in turn help them to give better performance. Which importance of controlling is highlighted here?
Q. Which function of management ensures work accomplishment according to Plans?
Q. Controlling provides direction to all activities and efforts for achieving organizational goals. Which point of importance of controlling is referred here? Also explain two more such points of its importance.
Q. Name the concept which suggests that only significant deviations which go beyond the permissible limit should brought to the notice of management.
Q. “An ideal control system is the one that checks every bit of performance”. Do you agree with this statement? Give reasons to support your answer.
Q. A company is manufacturing auto spare parts on large scale. The company policy is that 3% of the daily production could be defective. During the last two months it has been observed that about 10-12% of production is defective. Which function of management is referred to in this case? Explain the process in detail.
Q. “Comparing the actual performance with the standards set, finding out the deviations and taking corrective action is an important function of a function of management”. Name the function and explain the process.
Controlling Question Bank
Write the values followed or ignored in the following cases:(Not in CBSE pattern now)
Q. In controlling process, standards were set according to the efficiency of the average employee.
Q. On coming to know the negative deviations, fines are imposed on employees not achieving the targets.
Q. In a company employees achieved quantitative standard but could not attain qualitative standards.
Q. A manager observes that an old employee is not doing the required work. Manager scolds him rudely without asking him the reasons.
Q. A supervisor observes that during working hours some employees were busy in gossiping instead of working. Inspite of instructions they did not start working. When the matter was brought to the notice of management the union threatened to go on strike.
Q. An employee met with an accident and died while he was travelling for a company assignment. The company offered job to his wife so that she can run the family.
Q. A company has a policy that any unplanned expenditure of the company should be approved by CEO of the company. Mr. Mangat has an unplanned expenditure in his department, but he did not take approval of CEO for such expenditure before incurring such expenditure.
Q. Mr. Saxena is heading one of the departments of a company. He included some of his personal expenditure in the travel bill submitted to the company for reimbursement.
Controlling Question Bank
MCQs from CBSE Sample Papers:
Read the following statements: Assertion (A) and Reason (R). Choose the correct alternative from those given below:
ASSERTION (A): Controlling can prevent deviations.
REASON (R): Controlling helps in minimising deviations by taking actions and decisions that reduce their recurrence.
- Both Assertion (A) and Reason (R) are true and Reason is the correct explanation of Assertion.
- Both Assertion(A) and Reason (R) are true and Reason is not the correct explanation of Assertion.
- Assertion (A) is true, Reason (R) is false.
- *Assertion(A) is false, Reason(R) is true.
Spiceworks, a company providing financial services to its clients is keeping a close check on the employee’s activities by using biometric and retina scanning as modes of accessing the office premises, in order to ensure greater security of information in the organisation. Choose the correct point of significance of controlling highlighted above:
- controlling helps in achievement of organisational goals
- *Controlling helps in ensuring order and discipline
- controlling helps in improving employee motivation
- controlling enables optimum utilisation of resources
IND Dyechem Ltd. is a chemical manufacturing company producing dyes and pigments both for domestic and international market. It has enjoyed a considerable market share but lately, it has been facing problems in terms of target sales and customer satisfaction. This is due to the reason that new entrants have emerged with better technology and competitive pricing. The Chairman of the company addressed this issue in the departmental meeting. The production head, Mr. Kamble, advised the Chairman to revamp the system and take immediate necessary actions to rectify the problem so that sales are achieved as per the plans. Identify the relevant function of management being discussed here.
- Organising
- Staffing
- *Controlling
- Planning
Some employees have been assigned the job of measuring the output in an objective and reliable way. They are applying different techniques for achieving this aim. Some of these are personal-observation, sample-checking etc. They are also keeping the units of measurement same as that of the units in the standards. Name the step of ‘Controlling process applicable in the above paragraph.
- Analysing deviations
- Comparing actual performance with standards.
- Establishing standards.
- *Measurement of actual performance
Radha started a home cooked food delivery Dabba service. Her mother, who is a great cook, decided to help her. They relied on friends and family for orders and then on word of mouth. As a step in the process of ensuring that activities are performed as per her plan of supplying healthy, good quality, reasonable food and earning profit, she decided to keep both qualitative and quantitative benchmarks towards which she would strive to work. A function of management is being discussed above. An important characteristic of this function of management is:
- It is the first function of management
- It is the Last function of management
- *It is both forward looking and backward looking.
- It is required only in business organizations
Raman and Vasudev were two employees who were embezzling an import-export company in Varanasi where they were working. The finance manager of the company Sampat Singh became suspicious of the two employees when he realized that their activities were not being performed as per the plans. He installed a software program that could secretly log every single stroke of the suspects’ computer keys and send an encrypted email report to the Cyber police. The police were able to catch the two dishonest employees red handed and arrest them. Identify the function of management being discussed above.
- Staffing
- Coordination
- *Controlling
- Organizing