Students preparing for Board Exams often get confused with Case Studies. Here are 4 Super Tips to Solve Case Studies in Business Studies Class 12, explained with the help of 30 Case Studies, on the basis of Board Question Papers (modified) for the ultimate guidance of students.
After reading the previous two articles on Case Studies along with this one thoroughly (links given at the bottom), It is a surety that ‘The student can score 100% marks after reading NCERT books.
Case Studies are not a matter of Rote-Learning. Practice will definitely help you.
Following main points must be specially considered for solving Case Studies for 100% marks:
4 Super Tips to Solve Case Studies in Business Studies Class 12
- Study NCERT books
- Memorize Headings as per NCERT books.
- Learn proper Diagrams and Examples of NCERT books.
- Revise Keywords and brief notes
- Read the last sentences of the question carefully to check the requirement of the question.
- Then, read the case twice to answer the questions asked.
- Always answer these questions on the basis of case given.
Special Instruction:
- In these case studies, underlined words indicate the answer/hints.
- Words in RED focus on the question.
4 Super Tips to Solve Case Studies in Business Studies Class 12
Case Study- 1
Nature and Significance of Management
Somesh’s father is working as a section in-charge in a government office. Identify the level of management at which he is working? State any five functions that he has to perform at this level.
Answer:
- Lower level of management.
- Then write five functions of lower level of management
Case Study- 2
ABC Power Ltd. set up a factory for manufacturing solar lanterns in a remote village as there was no reliable supply of electricity in rural areas. The revenue earned by the company was sufficient to cover the costs and the risks. As the demand of lanterns was increasing day- by-day, the company decided to increase production to generate higher sales. For this/they decided to employ people from a nearby village as very few job opportunities were available in that area. The company also decided to open schools and crèches for the children of its employees.
Identify and explain the objectives of management discussed above.
Answer:
- Organisational objectives and Social Objectives, (as evident from lines underlined in question.)
- Then explain these two.
Case Study – 3
Sumona works as a designer in an export house. As per the terms of an order received by the export house, she has to get 1000 units of denim jackets made in 15 days @ ₹2000 per jacket. She is able to complete her target production in 20 days because in order to complete the order in 15 days she would have made the workers work overtime. As a result, the cost of production per jacket may have increased by ₹100.
In the context of the above case, Is Sujata efficient in her work? Explain by giving a suitable reason in support of your answer.
Answer:
- Yes, Sumona is efficient.
- As she has been able to get 1000 units of denim jackets made @ ₹2000 per jacket.
Case Study – 4
Ramesh joins an IT firm as a system analyst after completing his masters in Computer Science. As the nature of his work demands he has to work in very close coordination with all the departmental heads in the firm, very soon Ramesh realizes that each departmental head has own individual style of working. They differ greatly in their day-to-day approach to work. They tend to deal with a given situation, an issue or a problem through a combination of their own experience, creativity, imagination, initiative and innovation.
In the context of the above case, Identify and explain the nature of management highlighted in the above case.
Answer:
- Management - art.
- Then explain Management as an art.
Case Study – 5
Principles of Management
Sachin after completing his entrepreneurship course from abroad returned to India and started a coffee shop ‘Aroma Coffee Can’ in a famous mall in New Delhi. The speciality of the coffee shop was the special aroma of coffee and a wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular. Sachin was keen to find out the reason. He appointed Sakshi, an MBA from a reputed college, as a manager to find out the causes for the same.
Sakshi took feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions in between which could be eliminated. She fixed a standard time for processing the order.
She also realised that there were some flavours whose demand was not enough. So, she also decided to stop the sale of such flavours. As a result, within a short period Sakshi was able to attract the customers.
Identify and explain any two techniques of scientific management used by Sakshi to solve the problem.
Answer:
- The two techniques of scientific management used by Sakshi (any two)
- Time study
- Simplification (Standardisation and Simplification):
- Motion study
- Then explain these techniques.
Case Study – 6
Telco Ltd. manufactures files and folders from old clothes to discourage the use of plastic files and folders. For this, they employ people from nearby villages where very less job opportunities are available. An employee, Harish, designed a plan for cost reduction but it was not welcomed by the production manager. Another employee gave some suggestions for improvements in design, but it also was not appreciated by the production manager. State the principle of management that is violated in the above paragraph.
Answer:
- Principle of Initiative.
- Then explain it.
Case Study – 7
The principles of Taylor and Fayol are mutually complementary. One believed that management should share the gains with the workers while the other suggested that employees’ compensation should depend on the earning capacity of the company and should give them a reasonable standard of living.
Identify and explain the principles of Favol and Taylor referred to in the above paragraph.
Answer:
- ‘Remuneration of employees’ and ‘Harmony, Not Discord’.
- Then explain both.
Case Study – 8
Rajeev works as a plant superintendent in a carpet making factory. In order to complete the export orders on time, the production manager asks him to make the workers work overtime whereas the finance manager is strictly against this practice because it will increase the cost of production. Moreover, Rajeev feels that since the company is manufacturing handmade carpets as well as machine made carpets there is a lot of overlapping of activities. Therefore, there should be two separate divisions for both of them wherein each division should have its own in charge, plans and execution resources.
In context of the above case:
- Identify and explain the principle of management which is being violated.
- Also identify the principle of management that Rajeev feels should be implemented in the factory.
Answer:
- Unity of command.
- Unity of direction
Case Study – 9
After finishing her BBA degree course, Tanu gets a job of Assistant Manager in a retail company through the reference of her cousin Taru who works in the same company as a Senior Manager. Taru decides to guide Tanu through her experience by making her aware of the important facts about management in practice. She tells her that neither the principles of management provide any readymade, straitjacket solutions to all managerial problems nor they are not rigid prescriptions, which have to be followed absolutely.
In context of the above case: Identify the two features of principles of management mentioned in the above paragraph by quoting lines from the paragraph.
Answer:
- The two features of principles of management
- General guidelines
- Flexible
- Then underlined portion is to be shown in commas for quoting.
4 Super Tips to Solve Case Studies in Business Studies Class 12
Case Study – 10
Business Environment
After completing her MBA, Beni took up a job with a multinational company named Fortio. The company paid good salaries and perks to its employees. The wages were within the paying capacity of the company that provided the employees with a reasonable standard of living. The company also had a good work-culture, and the behaviour of superiors was very good towards their subordinates. Beni was very happy in this organisation but due to long working hours, she did not have time to cook her meals. She had to depend upon outside food which was deteriorating her health.
She observed that this problem was faced by many of her colleagues, not only in her company but also in many other companies. This was because of increase in the number of working women and non-availability of hygienic home-cooked food. She identified this as a great opportunity and decided to give up her job to supply packaged home-cooked food to officegoers at a reasonable price. At the end of the day, she also distributed the leftover food to the nearby night-shelters.
- State the dimension of business environment being discussed above.
- State the principle of management being followed by Fortio.
Answer:
- Social Environment
- ‘Remuneration of employees.
Case Study – 11
After completing his MBA from the USA, Mr. Ajay came to India to start a new business under the banner Ecom Creations Ltd. He launched a new product in e-learning for senior secondary school students in the commerce stream which already had an established market in the UK and the USA but not in India. His business started flourishing in India. As a result, more Indian companies entered into the market with other subjects also.
Identify and quote the lines from the above paragraph which highlight the significance of understanding business environment.
Answer:
- Helps in assisting in planning and policy formulation
- It enables the firm to identify opportunities and getting the first mover advantage
- It helps in improving performance of an enterprise through continuous monitoring
- It helps the firm to identify threats and early warning signals
Case Study – 12
The court passed an order to ban polythene bags as:
- These bags create many environmental problems which affect the life of people.
- Society at large is more concerned about the quality of life.
The government decided to give a subsidy to the jute industry in order to promote this business. As a result —- Innovative techniques are being developed to manufacture jute bags at low rates.
- Incomes are rising and people can afford to buy these bags.
Identify the different dimensions of business environment by quoting lines from the above particulars.
Answer:
- Legal Environment:
- Social Environment:
- Political Environment:
- Technological environment:
- Economic Environment:
Case Study – 13
Planning
Suhasini, a home science graduate from a reputed college, has recently done a cookery course. She wished to start her own venture with a goal to provide ‘health food’ at reasonable prices. She discussed her idea with her teacher (mentor) who encouraged her. After analysing various options for starting her business venture, they short listed the option to sell readymade and ‘ready to make’ vegetable shakes and sattu milk shakes. Then, they weighed the pros and cons of both the short-listed options.
- Name the function of management being discussed above and give any one of its characteristics.
- Also briefly discuss any three limitations of the function discussed in the case.
Answer:
Planning, write one feature, then write its limitations.
Case Study – 14
Two years ago, Madhu completed her degree in food technology. She worked for some time in a company that manufactured chutneys, pickles and murabbas. She was not happy in the company and decided to have her own organic food processing unit for the same. She set the objectives and the targets and formulated an action plan to achieve the same.
One of her objectives was to earn 10% profit on the amount invested in the first year. It was decided that raw materials like fruits, vegetables, spices, etc. will be purchased on three months’ credit from farmers cultivating only organic crops. She also decided to follow the steps required for marketing of the products through her own outlets. She appointed Mohan as the Production Manager who decided the exact manner in which the production activities were to be carried out. Mohan also prepared a statement showing the number of workers that will be required in the factory throughout the year. Madhu informed Mohan about her area wise sales target for different products for the forthcoming quarter. While working on the production table, a penalty of ₹100 per day for not wearing caps, gloves and apron was announced.
Quoting lines from the above paragraph, identify and explain the different types of plans discussed.
Answer
- Objectives
- Policy
- Procedure
- Rule
- Budget
Case Study – 15
Organising
Alliance Ltd. is engaged in manufacturing plastic buckets. The objective of the company is to manufacture 100 buckets a day. To achieve this, the efforts of all departments are coordinated and interlinked, and authority-responsibility relationship is established among various job positions. There is clarity on who is to report to whom. Name the function of management discussed above.
Answer
Organising