Consumer Protection Keywords
Purpose of Consumer Protection Act 2019
- legal protection to safeguard interests of a consumer.
caveat emptor - Let the buyer beware.
caveat venditor - Let the seller beware.
Unethical Malpractices by businesses (Problems of consumers)
- Sale of adulterated goods
- Sale of counterfeit goods
- Sale of sub-standard goods
- Sale of duplicate goods
- Use of malfunctioning weights and measures
- Black marketing and hoarding
- Overcharging a product
- Defective goods
- Misleading advertisements
- Supply of inferior services
Importance of Consumer Protection:
From the point of view of consumers
- consumers are ignorant,
- unorganised consumers
- exploitation by sellers.
From point of view of a business
- Long-term interest of business
- Business uses society’s resources
- Social responsibility of business
- Moral justification
- To avoid government intervention
Consumer Rights
- Right to safety
- Right to be informed
- Right to be assured
- Right to be heard
- Right to seek redressal
- Right to consumer education
Consumer Responsibilities
- Be honest and fair in dealings.
- Be aware of product quality and safety.
- Respect the environment.
- Stay informed about products and services.
- Keep proof of purchase.
- Know consumer rights.
- Use products as intended.
- Report defective or unsafe products.
- Avoid wasting resources.
- Participate in sustainable practices.
Consumer Disputes Redressal Machinery under Consumer Protection Act 2019
- District Commission: For complaints up to ₹1 crore.
- State Commission: For complaints between ₹1 crore and ₹10 crores.
- National Commission: For complaints above ₹10 crores.
Consumer Protection Keywords