Consumer Protection Question Bank

Consumer Protection Question Bank

Q. How is consumer the king of the market?

Q. Give the meaning of caveat emptor, caveat venditor.

Q. Explain the major problems faced by consumers in India.

Q. Explain the need of consumer protection in India.

Q. What type of legal protection is available to consumers in India?

Q. What legal machinery is available to the consumers under CPA 1986?

Q. What is the scope of CPA 1986?

Q. What are the rights available to the consumer under CPA 1986?

Q. What are the responsibilities of consumers under CPA 1986?

Q. Significance of different marks and symbols for consumer products.

Q. Who is consumer under CPA 1986?

Q. Who can file a complaint under CPA 1986?

Q. What are the means of consumer protection in India?

Q. What three tier machinery is available for consumer protection under CPA 1986?

Q. What reliefs are available under CPA 1986?

Q. What is the time period of filing an application or appeal under CPA1986?

Q. What is an NGO?

Q. Write the role of NGOs working for the protection of consumers in India.

Consumer Protection Question Bank

Q. Can a consumer file complaint in consumer court without having cash memo?

Q. Can a consumer appeal against the judgment of National Commission? If yes, then where?

Q. Raman wants to buy ghee. How can he check the quality of product?

Q. Anita wants to buy an electric iron. As an aware customer how can she be sure about the quality of iron?

Q. Identify the relevant rights of a consumer being violated in the following instances.

(a) A bottle of acid sold but the cap was not properly sealed.

(b) Medicine sold without date of expiring printed on its packaging.

Q. Shagun filed a case against ‘Volvo Ltd.’ in the ‘State Commission’. But she was not satisfied with the orders of the ‘State Commission’. Name the authority to which she can appeal against the decisions of ‘State Commission’.

Q. Sunita wants to buy a packet of juice. As an aware customer how can she be sure about the quality of juice she plans to buy?

Q. Indian Airlines delayed the flight to Guwahati from New Delhi by 8 hrs. Can the

passengers file a case in the consumer court. If yes, which court?

Q. A lawyer accepted the fee Rs. 50,000 for fighting a lawsuit but did not appear in the court for the client. Can the client file a case against the lawyer?

Q. A milkman adulterates the milk with water and supplies to sweets shop to be used in preparing sweets.

What values are involved in this case?
Who can file a case in this case?
Against whom the case can be filed?
Which right has been violated in this case?

Q. Angad bought a packet of bread. He was in hurry; he forgot to look at basic information about the product. The bread was expired, and he fell ill after eating that bread.

Who is responsible for his illness?
Which value is missing in the above para?
Can Angad file a case against the seller?

Q. A company manufactures and sells substandard washing machines. As these washing machines did not confirm to the safety norms and a mark assuring quality specification was missing, cases were noticed where these substandard washing machines had caused serious problems to many consumers. You are required to suggest any two precautions to be taken by the consumer while purchasing such appliances.

Q. The owner of a restaurant is charging Rs.50 for a bottle of juice from a customer whereas the maximum retail price of the bottle of juice is Rs.38. One of the consumers has objected to this but the owner continues to do this malpractice. What do you think about this case?

Q. Suman purchased some grocery items from a general store. After reaching home she found a face cream in her bag which was not billed for. She checked the date of expiry and other details and after satisfying herself she started using it. Immediately she developed some skin allergy.

Has Suman fulfilled her responsibilities as an aware consumer?
Will Suman be able to file a case against the seller?

Q. The marketers should offer a wide variety of products in terms of quality, brand, price, size etc. A student was in need of a geometry box. She went to the nearest shop and the shopkeeper showed her a variety of geometry boxes at different prices. She selected a box and paid Rs.200, the maximum retail price of the box, and took the cash memo for the same.

Name the consumer right exercised by that student.
Name the values which are emphasized in the above case.

Q. Ranjana purchased an ISI Mark electric roti maker. While using the roti maker she found that it was not working properly. She approached the seller and complained about the same. The seller satisfies her by saying that he will ask the manufacturer to replace the roti maker.

Name the consumer right Ranjana exercised in the above situation. Explain this right.
Which consumer right gives the business firm freedom to set up their own consumer service and grievance cell?

Q. Amarjeet, a vegetarian was traveling in Shatabdi Express was served food and later he found out that it had a non-vegetarian content. His sentiments were hurt.

Will he be able to claim compensation.
Which right of the consumer is violated?

Consumer Protection Question Bank

Write the values followed or ignored in the following cases:(Not in CBSE pattern now)

Q. A company engaged in selling spices, claims about purity in its advertisement but in laboratories after examination, the spices were found adulterated.

Q. A Pharmacy Co. doesn’t provide information regarding the expiry date on the packet of its drugs.

Q. A manufacturer of food products uses bad quality material for packing the product resulting in spoiling goods on reaching the consumers.

Q. A toy manufacturing co. uses low quality plastics and harmful colors which affects the health of the children.

Q. Ram Mohan purchased a press for Rs.1000. On using it he found it defective. When Ram Mohan tried to complain, the seller did not respond to the complaint.

Q. A patient didn’t read clearly the instructions on the package of the drug. On using it his health deteriorated further instead of improvement.

Q. A newly started skin cream manufacturing company received an urgent order of 50,000 units. Due to shortage of time, they tested their cream on animal’s skin only and forgot to mention necessary information about the product on the package.

Q. Murli is a sweet maker (Halwai), who collects milk from different villages and prepares sweets on Deepawali. Due to increased demand, he purchased khoya from other shopkeepers which was adulterated. For meeting the demand quickly, he has not maintained cleanliness while preparing sweets. He engaged children for packing the sweets and a female at cash counter.

Consumer Protection Question Bank

MCQs based on CBSE sample Papers

State Commission has the jurisdiction to entertain complaints where value of goods and services paid as consideration is ________

More than ₹1 crore and not more than ₹ 5 crore
More than ₹10 crore
Less than ₹1 crore
*More than ₹1 crore and not more than ₹10 crore

Identify the incorrect statement with respect to Consumer Protection in India.

It not only includes educating consumers about their rights and responsibilities but also helps in getting their grievances redressed
It not only requires a judicial machinery for protecting the interest of consumers but also requires the consumers to get together and form themselves into Consumer associations for protection and promotion of their interests.
It is the moral duty of any business to take care of consumers' interest and avoid any form of exploitation.
*The provisions of Consumer Protection Act came into force from 1981

Consumers can ask anything regarding the date of manufacturing, MRP, etc. about the product that he intend to buy. Identify the consumer right highlighted in the above lines.

*Right to be informed
Right to be assured
Right to be heard
Right to safety

Case Based Question

Read the following text and answer the following questions on the basis of the same:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made Cash Payment. But failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q.1 Identify the Right of the consumer as referred to in the above paragraph.

Right to be Informed
*Right to Safety
Right to be Heard
Right to Choose

Q.2 Identify the responsibility of the consumer referred in the above case.

Quality Conscious
*Must Obtain Cash Memo
Cautious Consumer
Ready to Lodge Complaint

Q.3 Piyali cannot lodge a complaint against the shopkeeper. Why?

She does not have the right
She was aware of the fact
*She does not have the Cash Memo
She was happy with the product

Q.4 Under which Act Piyali can seek to protect her rights being a consumer?

*Consumer Protection Act,2019
Consumer Protection Act,1968
The Indian Contract Act,1872
The Competition Act,2002

Consumer Protection Question Bank

MCQs based on CBSE Question Papers

Question:

Niyati is working as a teacher in a school in Mansarovar Garden. She always tells the children at the school not to pollute the environment, and not to throw wrappers of chips and chocolates here and there. She always carries a bag with her to collect the wrappers and put them in the dustbin. By doing this, which responsibility of a consumer is she discharging:

Reading labels carefully
Asserting to get a fair deal
*Respecting the environment
Being honest in the dealings

Question:

The legal framework in India requires the manufacturers to provide information about ingredients, date of manufacture, quantity, price, directions for use, etc., on the label of the product. From the following, identify the consumer right that is satisfied by the firm by fulfilling the requirement:

Right to safety
*Right to be informed
Right to be assured
Right to be heard

Question:

Statement I: As per the Consumer Protection Act, 2019, the District Commission has a jurisdiction to entertain complaints where value of goods or services paid as consideration does not exceed ₹ 10 crores.

Statement II: If any of the parties is not satisfied by the order of the District Commission, they can appeal against such order to the State Commission on the grounds of facts or law within a period of forty-five days from the date of order.

Choose the correct option from the following:

Statement I is true and Statement II is false.
*Statement II is true and Statement I is false.
Both the Statements are true.
Both the Statements are false.

Question:

As per the Consumer Protection Act, 2019, the consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. The consumer right being referred to here is ___________: