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Organisation Standards

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Organisation Standards

Standards of Staff Appearance in Retail

All staff are responsible for maintaining a neat and professional appearance. Managers and supervisors must ensure everyone follows the dress and grooming standards, offering guidance when needed.

A proper dress code helps:

  • Reflect the company’s brand
  • Promote professionalism
  • Build a sense of identity
  • Address health and safety concerns

(a) Overall Appearance

Retail staff should always look presentable. The nature of the job determines the dress code.

(b) Dress Code

Clothing should respect diversity in age, gender, religion, and culture.

(c) Hair

Hair should be neatly tied and naturally colored. Avoid unnatural hair dyes.

(d) Identity Cards with Company Logo

ID cards must display the employee’s name, photo, job title, and designation.

(e) Body Language

Staff should maintain confident and respectful body language.

(f) Cosmetics

Make-up should be subtle and not too flashy.

(g) Tattoos

Tattoos on arms (quarter, half, or full sleeves) must be covered at all times.

Precautions to Be Taken by:

Male Staff

  • Uniform must be clean, ironed, and tidy.
  • Hair should be short and neat.
  • A clean-shaven look is expected.
  • Nails should be trimmed regularly.
  • Avoid wearing earrings or bracelets during work hours.

Female Staff

  • Long hair should be tied during work hours.
  • Avoid wearing flowers in the hair.
  • Use light-colored nail polish and keep nails short.
  • Avoid heavy jewelry.
  • Don’t wear dangling earrings, noisy anklets, or bangles.
  • Use light and natural-looking make-up.

Behaviour in the Organisation

Happy customers bring long-term business through repeat purchases and referrals. Good behavior with customers, colleagues, and superiors is essential.

Dealing with Customers, Colleagues and Superiors:

Customers

  • Greet and interact with every customer.
  • Show respect and treat everyone with dignity.
  • Stay updated on market trends and customer preferences.
  • Listen carefully and show genuine interest.
  • Be confident when dealing with all types of customers.

Colleagues

  • Be polite and respectful to coworkers.
  • Avoid being overly competitive.
  • Work cooperatively, not against others.
  • Prevent misunderstandings.
  • Appreciate others’ good work.
  • Take competition in a positive spirit.

Superiors

  • Maintain a respectful relationship with supervisors.
  • Understand that supervisors guide and manage staff.
  • Follow their instructions and communicate professionally.

Effective Customer Service