Retail Curriculum and Activities Class 9

1.Introduction to Retail

Basics of Retailing

Session: Observe the basic functions and requirements of retailers in the retail store.

  1. Meaning of retailing
  2. Function and essential requirements of retailers
  3. Retailer’s services to customers

Organised and Unorganised Retailing

Session: List the different formalities required for organised and unorganised retailing.

  1. Meaning of organised and unorganised retailing
  2. Differences between organised and unorganised retail.

Store and Non-store Retailing

Session: List the different formalities required for store and non-store retailing.

  1. Meaning of store and non-store retailing
  2. Classification of store and non-store retailing
  3. Identify the various store retailing from the given retail Formats.
  4. Identify the various non-store given retail formats.

Indian and Global Retailers

Session: Meaning of Indian and global retailers

  1. Major player of Indian and global retailers
  2. Differentiate between Indian and global retailers

 

  1. Receiving and Storage of Goods

Classification of Goods

Session: Meaning of goods

  1. Types of consumer goods
  2. Give example of consumer and durable goods

Procedure for Receiving and Dispatching Stock to Stores

Session: Describe the receiving procedure.

  1. Dispatching stock to stores
  2. Refusal procedure of goods delivered
  3. List out the various check points while receiving goods

Storage of Goods in Retail Operations

Session: Meaning and need of storage of goods

  1. Techniques of storage of goods
  2. Precautions for storage of goods
  3. Advantages of various storage techniques
  4. Recording procedure of goods received

Process of Goods Handling

Session: List steps in goods management process in a given situation.

  1. Importance of goods handling
  2. Precautions to be taken while handling good
  3. Session: Operate various types of material handling equipments
  4. Name the types of material handling equipments.
  5. Factors affecting selection of equipments.
  6. Manage material handling services performed during retailing process.

 

  1. Stock Levels in Storage

Stock Levels in Retail Stores

Session: Meaning of stock level

  1. Types of stock levels
  2. Need for managing stock level in retail

Documents Required for Stock Handling

Session: Documents for stock receiving

  1. Procedure for checking stock levels
  2. Reporting deviations

Reporting Storage Space

Session: Concept of floor plan

  1. Allocation of space
  2. Types of space
  3. Shortage storage space

Handling Equipment

Session: State various types of material handling equipment.

  1. Meaning of handling equipment
  2. Factors affecting selection of equipments.
  3. Types of handling equipment in retail store
  4. Functions of the handling equipment in retail store

 

  1. Customer Service

Customer Needs and Service

Session: Explain customer needs and customer service.

  1. Meaning of consumer and customer
  2. Basic needs of the customer at retail outlet
  3. Customer service concepts
  4. Role of customer service in retail
  5. Elements of customer services
  6. Advantages of customer service

Effective Customer Service

Session: Describe effective customer service.

  1. Effective customer service
  2. Dealing effectively with customer at retail outlet
  3. Effective ways to build customers rapport

Organization Standards

Session: Demonstrate the organization standards by appearance and behaviour.

  1. Standard set for staff appearance
  2. Precautions taken by male and female staff
  3. Staff behaviour in organization
  4. Dealing with the customer
  5. Dealing with the superior
  6. Dealing with the colleague

Customer Expectation

Session: Identify and confirm customer expectations

  1. Meaning of customer expectation
  2. Identify customer expectation
  3. Customer expectation from retailer
  4. Confirm customer expectation
  5. Respond to customers