Q. What do you mean by control?

Q. What are the features of controlling function?

Q. Discuss whether control is forward looking function or backward looking function.

Q. What is the relationship between planning function and controlling function?

Q. Controlling should not be understood as the last function, why?

Q. What is the importance of controlling?

Q. What are the limitations of controlling function?

Q. What are the steps in the process of controlling?

Q. What do you mean by standards?

Q. What are the essentials of a good standard?

Q. What do you mean by deviation in the context of controlling function?

Q. What is critical point control?

Q. What is key result area?

Q. What is the technique of management by exception?

Q. What are the types of deviation: negative, positive (favorable, unfavorable)?

Q. What are the types of corrective actions taken in case of unfavorable deviation?

Q. What are the advantages of critical point control and management by exception?

Q. What is budget?

Q. What are the types of budget used by the management?

Q. Which function of management ensures that actual activities should confirm to planned activities?

Q. Name the function which reviews the operations in a business unit.

Q. There are two managers .One is saying that ‘controlling is forward looking’ whereas according to the other ‘controlling is looking back’ . Who is correct? Explain why.

Q. An effective system of controlling discourages dishonesty among employees.

Q. What is Management by Exception?

Q. Employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised, which in turn help them to give better performance. Which importance of controlling is highlighted here?

Q. Which function of management ensures work accomplishment according to Plans?

Q. Controlling provides direction to all activities and efforts for achieving organizational goals. Which point of importance of controlling is referred here? Also explain two more such points of its importance.

Q. Name the concept which suggests that only significant deviations which go beyond the permissible limit should brought to the notice of management.

Q. “An ideal control system is the one that checks every bit of performance”.  Do you agree with this statement? Give reasons to support your answer.

Q. A company is manufacturing auto spare parts on large scale. The company  policy is that 3% of the daily production could be defective. During the last two months it has been observed that about 10-12% of production is defective. Which function of management is referred to in this case? Explain the process in details.

Q. “Comparing the actual performance with the standards set, finding out the deviations and taking corrective action is an important function of a function of management”. Name the function and explain the process.

Write the values followed or ignored in the following cases:

Q. In controlling process, standards were set according to the efficiency of the average employee.

Q. On coming to know the negative deviations, fines are imposed on employees not achieving the targets.

Q. In a company employees achieved quantitative standard but could not attain qualitative standards.

Q. A manager observes that an old employee is not doing the required work. Manager scolds him rudely without asking him the reasons.

Q. A supervisor observes that during working hours some employees were busy in gossiping instead of working. Inspite of instructions they did not start working .When the matter was brought to the notice of management the union threatened to go on strike.

Q. An employee met with an accident and died while he was travelling for a company assignment. The company offered job to his wife so that she can run the family.

Q. A company  has a policy that any unplanned expenditure of the company should be approved by CEO of the company. Mr. Mangat has an unplanned expenditure in his department but he did not take approval of CEO for such expenditure before incurring such expenditure.

Q. Mr. Saxena is heading one of the departments of a company. He included some of his personal expenditure in the travel bill submitted to the company for reimbursement.

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